A product purchased on beAAtho is eligible for parts replacement or return (in eligible case) ,if it fulfils any of the following conditions:
a) Product delivered is different from what was ordered.
b) Product was received in a physically damaged condition or was found defective when package was opened.
c) The product or parts of the product or accessories that were described on the website as “In the Box” was missing.
Any product noticed as "Received in Physically Damaged Condition or Damage upon Delivery" has to be reported within 72 hours of product delivery, with valid images/video evidence of damage, to be eligible for a replacement. Any issues reported after return or replacement period will not be accepted
beAAtho reserves the right to resolve any return request for In transit damaged part(s) / missing item(s) / wrong item delivered by sending a replacement of the affected part(s) within a stipulated time, free of cost. In case the part is not available, Return and full refund will be initiated.
All orders can be cancelled until they aren't shipped and processed. If your order has been successfully placed and the amount has been paid and you need to change or cancel it, you must contact us within 12 hours by filling the form. All orders are processed within 1-2 business days. After the order is processed there are no chances of cancelations, modification, color change or product change.
To be eligible for a return:.
- Your item must be in the original packaging.
- Your item needs to have the digital order receipt or proof of purchase.
Items sent back to us without first requesting a return will not be accepted.
Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have signs of wear and tear, a refund would not be provided.
You will get a confirmation email from our representative for a free return pickup of the product. Please note that a return pickup will be initiated by our delivery partner twice.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The entire process from the product(s) being picked up, returned to our warehouse and the refund being credited takes around 7-15 business days.
Once we receive your item, we will inspect it and acknowledge the receipt of your returned item. We will immediately notify you on the status of your refund after inspecting the item.
Once your return is approved, we will initiate a refund to your chosen mode of payment. You will receive the credit within a few days, depending on your card issuer or bank's policies.
Kindly allow 7 days for the return to be processed and the refunded amount to be shown in your bank account.
Contact UsIf you have any questions about an order, drop us a line at firstname.lastname@example.org or message on WhatsApp at +91 8080807550 and we will be happy to help. All queries will be solved between Monday – Saturday: 8am – 9pm